AI-enhanced learning In development
A tutor that knows lifts.
Built into the Vertiq learning platform, scoped to vertical transportation, and there at the point a learner gets stuck. It is in development and not available today — this page is what it will do, not what it does.
- Scoped to lifts and escalators, not a general chatbot
- Hands over to a human tutor when it cannot resolve something
- It will not complete assessed work for anyone
Want it for a workforce? Tell us and we will factor you into the pilot.
Straight answer first. The AI tutor is not live. Nothing on this page is available to buy today, and no course we sell depends on it. It is here because employers keep asking what is coming — and because we would rather tell you where it has got to than quietly market something that does not exist yet.
Planned capabilities
What it is being built to do
None of this is available today. It is what the tutor is being built to do.
Smart feedback
Picks up where an answer has gone wrong and says so in the terminology the industry actually uses.
Instant explanations
Explains a concept a different way, with a worked lift or escalator example rather than a generic one.
Portfolio guidance
Points at what a piece of evidence is missing before an assessor has to send it back.
Assessment preparation
Practice questions drawn from the same material as the course, not a general question bank.
Video and quiz support
Help at the point of the module someone is stuck on, rather than in a separate place.
Knowledge checks
Prompts before moving on, so a gap is caught at the time rather than at assessment.
Why bother
The gap it is meant to close
An engineer working through theory at ten at night does not have a tutor to hand. The choice today is to guess, to stop, or to wait until the morning. Most people guess.
- Help at the point of the module, not in a separate place
- The same answer for every learner, at any hour
- A record of where people get stuck, so the course itself can be fixed
Technical FAQ
AI Tutor questions
Will it complete assessed work or exams for learners?
No, and it is being built specifically not to. It will explain, prompt and point at gaps. Asked to write something that is going to be assessed, it declines and says why.
Is it trained for the lift industry, or is it a general-purpose chatbot?
It is scoped to vertical transportation and to our own course material. Ask it something outside that and it says so rather than improvising.
What happens when it is not confident about an answer?
It hands over to a human tutor. An AI that guesses confidently in a safety-critical trade is worse than no AI at all, so the escalation route is part of the design rather than a fallback bolted on afterwards.
Can learners use it to troubleshoot real equipment on a live job?
No. It is a training aid. It is not a diagnostic tool, and it must not be used in place of the correct procedure, the manufacturer’s documentation, or a competent person on site.
Does it store learner questions or personal data?
Whatever it stores will be set out in the privacy notice before it goes live, with the retention period stated. Nothing is collected through it today, because it is not yet in service.
How is it kept aligned with our terminology and standards?
It is configured against our own course content rather than the open internet, and the first months of transcripts get reviewed rather than left to run unattended.
When will it be available?
We are not committing to a date. We would rather say that than give you one we cannot hold to. Register interest and you will hear when there is something to look at.
Will it meet WCAG AA accessibility expectations?
That is the target it is being built to. It is not a claim we will make until it has been tested against it.
Other courses
Not quite what you needed?
NVQ Level 3 — Lift Repair
Structured training for engineers working on lift repair, assessed on the job.
NVQ Level 3 — Escalators
The same programme, built around escalator service and repair.
Level 4 — Testing
Advanced training for testing existing and modernised equipment.
Level 4 — Commissioning
Advanced training for commissioning new installations.